0403 282 669

Privacy Policy

Last Updated: 8 September 2026

GT HVAC & Electrical ("we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, book a service or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. What Personal Information We Collect

The types of personal information we may collect include:

  • your name;
  • phone number;
  • email address;
  • residential, business or service address;
  • postcode and location;
  • details about the property, premises or equipment requiring our services;
  • details of the services you are interested in;
  • information provided when requesting a quote or booking a service;
  • information relevant to rebates, incentives or finance options you enquire about;
  • payment and transaction information where applicable;
  • communications between you and GT HVAC & Electrical;
  • feedback, reviews or other information you provide to us; and
  • technical information about your use of our website, such as your IP address, browser type, device information and website activity.

We generally only collect information that is reasonably necessary for our business activities and the services we provide.

2. How We Collect Personal Information

We may collect personal information when you:

  • submit a contact, booking or quote request through our website;
  • call, email or otherwise contact us;
  • engage us to provide HVAC, air conditioning, electrical or related services;
  • enquire about rebates, finance or other programs;
  • interact with us through social media;
  • subscribe to marketing or promotional communications;
  • provide feedback or a review; or
  • otherwise provide information to us directly.

We may also receive personal information from third parties where reasonably necessary, including service providers, referral partners, contractors, suppliers, rebate program providers or other parties involved in providing services to you.

3. How We Use Your Personal Information

We may use personal information for purposes including:

  • responding to enquiries;
  • preparing and providing quotes;
  • booking and carrying out services;
  • communicating with you about your booking, installation, repair or service;
  • providing customer support;
  • arranging products, equipment, contractors or suppliers required for a job;
  • determining eligibility for applicable rebates, incentives or programs;
  • processing payments and maintaining business records;
  • managing warranties and after-sales support;
  • improving our products, services and website;
  • conducting administrative and business activities;
  • sending marketing communications where permitted by law;
  • preventing fraud, misuse or security incidents; and
  • complying with legal and regulatory obligations.

We will generally only use your personal information for the purpose for which it was collected or for another purpose that you would reasonably expect, unless otherwise permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services or operate our business.

These third parties may include:

  • employees and authorised contractors;
  • electricians, HVAC technicians and other tradespeople;
  • manufacturers and suppliers;
  • delivery and logistics providers;
  • payment processors;
  • finance providers;
  • rebate, incentive or government program administrators;
  • IT, website hosting and software providers;
  • marketing and analytics providers;
  • accountants, insurers, legal advisers and other professional advisers; and
  • government agencies, regulators or law enforcement authorities where required or authorised by law.

We do not sell your personal information to third parties.

5. Cookies, Analytics and Website Tracking

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website, measure marketing performance and improve the user experience.

We may use third-party services such as website analytics, advertising and marketing platforms. These services may collect information such as:

  • IP address;
  • device and browser information;
  • pages visited;
  • time spent on the website;
  • referring websites;
  • interactions with website features; and
  • advertising or campaign information.

Some cookies may be placed by third-party service providers.

You can usually manage or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

6. Direct Marketing

Where permitted by law, we may use your personal information to send you information about our services, promotions, offers or other information that may be relevant to you.

You can opt out of marketing communications at any time by:

  • using the unsubscribe option included in an email;
  • contacting us directly; or
  • asking us not to contact you for marketing purposes.

We may still contact you regarding existing enquiries, bookings, transactions or services even if you have opted out of marketing communications.

7. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Overseas Disclosure

Some of the third-party services we use, including website hosting, software, analytics, cloud storage or marketing platforms, may store or process information outside Australia.

The countries in which information is processed may vary depending on the service providers we use.

Where required by applicable privacy laws, we take reasonable steps in relation to the handling of personal information by overseas recipients.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include electronic security, access controls, password protection and the use of reputable technology and service providers.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and warranty records, resolve disputes and comply with legal, accounting and regulatory obligations.

When personal information is no longer required, we may take reasonable steps to securely destroy or de-identify it where appropriate.

11. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, we may be permitted or required by law to refuse access to certain information. If this occurs, we will generally explain the reason for the refusal where appropriate.

12. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us.

We will take reasonable steps to investigate and respond to your complaint.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC at www.oaic.gov.au.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or information-handling practices.

The latest version will be published on our website with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

GT HVAC & Electrical
Website: https://gthvace.com.au/
Phone: 0403 282 669

Alternatively, you can contact us using the contact form available on our website.